In the constantly evolving Telecom industry, small and mid-sized service providers are under increasing pressure to deliver complex, tailored solutions while staying agile.

A small telecommunications company, focused on B2B services, encountered a familiar but critical issue: their existing CRM system couldn’t handle the intricate demands of modern telecom services, especially when it came to processing multiple location-based orders simultaneously.

In response, Intellicloud Solutions implemented an integrated solution using Vlocity CPQ, and Enterprise Service Management (ESM) Datapack, which significantly streamlined their operations and accelerated their time to market.

Overview of the Business Problem

The telco’s existing CRM was designed for traditional service offerings, but as their product catalog expanded, it became apparent that it could no longer efficiently handle complex, bundled services. This limitation affected their ability to scale and offer seamless experiences for business clients needing multi-site, location-based ordering.

Processing and managing such complex orders became time-consuming, leading to operational inefficiencies and longer lead times for new service launches.

Solution: ESM Datapack and Vlocity CPQ

To tackle these challenges, Intellicloud Solutions deployed the Enterprise Sales Management (ESM) datapack and tailored customizations to fit business needs, ensuring seamless integration and a user-friendly design. With its guided user journey, the ESM datapack accelerated user adoption, allowing teams to quickly become proficient in faster quote to invoice journey, managing inflight orders and asset-related operations. Tasks such as moving, suspending, resuming, or terminating services were simplified, reducing the need for extensive manual intervention and speeding up order fulfillment.

The ESM datapack offered several distinct advantages:

1. Faster Time to Market: The streamlined workflows and automation enabled the telco to launch new services and products more quickly, allowing them to remain competitive in a fast-moving industry.

2. Operational Efficiency: By leveraging the ESM Datapack, the telco was able to handle complex, multi-site orders with far fewer manual touchpoints, reducing the overall order processing time.

3. Improved User Experience: The guided user journeys allowed internal teams to adapt to the new system quickly, reducing training time and eliminating errors associated with more complex, manual workflows.

4. Scalability: The new solution provided the flexibility to easily scale their operations as business demand grew, ensuring future business needs could be met efficiently

To wrap it up succinctly—

Intellicloud Solutions helped the telecom provider achieve a notable increase in efficiency, scalability, and user satisfaction through the adoption and customization of Vlocity CPQ and the ESM Datapack.

Efficient quote to invoice journey, inflight order management and real-time multi-site processing sped up service delivery, enhancing operational efficiency and positioning the company for future growth and adaptability.

This case serves as an example of how the right technological solutions can directly impact a company's ability to innovate and meet the demands of a dynamic marketplace.

Intellicloud Solutions Expertise

Discover how a small telco achieved faster time-to-market with Intellicloud Solutions. By leveraging agile methodologies and Salesforce's robust suite of tools, we streamlined their processes, enhanced customer experiences, and accelerated product launches.

Our tailored solutions included seamless CRM integration, automated workflows, and advanced analytics, enabling efficient service delivery and improved scalability. With real-time insights and optimized operations, the telco reduced lead times and gained a competitive edge in the market.

Explore our profile to learn more about our innovative strategies and proven results. Partner with Intellicloud Solutions to drive your success with transformative software solutions.